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Ron Biagi is an experienced management consultant and executive coach. He
assists individuals, teams and entire organizations in achieving desired
measurable results.
During his 35 plus years of business leadership, Ron has helped both domestic
and international companies successfully manage rapid change and transitions
successfully. He has led organizations through strategic planning and tactical
deployment programs.
Ron's approaches to consulting and coaching are practical. Known as "the fixer"
he has helped individuals stay focused on organization goals while dealing with
the realities of change and the challenges of differing management styles. He
provides tools and techniques for opening and maintaining all-important lines of
communication. Accountability for results and extraordinary teamwork are key
outcomes.
As executive coach, Ron has demonstrated ability in guiding individuals and
teams toward equitable and amicable resolution of conflicts. He is successful
in dealing with various personality types and with differing visions and
practices between lines of business.
Experience and accomplishments
He is co-author of three business self-help books. Make it Happen! SNAPP™ Your
Way to Success in Business and in Life, Career Continuation: Make it a SNAPP™,
and Manage Your Own Career: Make it a SNAPP™.
Ron has served as Chairman and CEO of two Southwest based subsidiaries of a
Fortune 100 company. He is an acknowledged innovator in improving corporate
productivity, as well as a recognized expert in business restructuring to
maximize profit and increase quality of service. He has consulted with
organizations in Russia and Turkey and with a variety of U.S. corporations and
associations about how to take action to set and meet strategic goals.
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Kathy specializes in customer service training to help organizations develop
loyal customers.
Delighting Customers,
an eight (8) hour comprehensive training system:
• Increases customer loyalty, retention and satisfaction by "going the extra mile" for each customer
• Prevents customer dissatisfaction and complaints by using skills to clarifying and resolve differences
• Builds cooperation and teamwork among internal customers and staff
• Leverages service opportunities into sales
Kathy has over 20 years of experience helping organizations assess their
training needs, and implementing and reinforcing corporate training programs.
Kathy has a Masters degree from the University of Southern California, and a BA
degree in Social Science from USC. Her office is in Newport Beach, California.
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